UCaaS, CCaaS, and Collaboration
Numerous organizations are taking advantage of the benefits of cloud-based communications and collaboration services to ensure their employees can exchange ideas and data from any device and any location. Whether it’s unified communications, contact centers, or collaboration, these as-a-service technologies ensure your employees have the features they need with the scalability, security, and flexibility that the organization desires.
- Unified-Communications-as-a-Service (UCaaS) is a cloud-delivery model that offers a variety of communication and collaboration applications and services, including enterprise messaging, presence, online meeting, team collaboration, voice, and more.
- Contact-Center-as-a-Service (CCaaS) is a cloud-based, call-center or customer-experience solution that includes features such as auto-attendant, interactive voice response (IVR), call routing, and customer-relationship management integrations.
- Collaboration software and applications enable the management, sharing, exchange, and processing of files, documents, voice, and other types of data among several users and systems—anytime and anywhere.
- Productivity software refers to application programs that help users produce things such as documents, databases, graphs, worksheets, and presentations.
To learn more about UCaaS, CCaaS, and collaboration,
check out our recommended resources below: